You keep Dentrix Ascend — this is an add-on that connects over the Ascend API, so there is no migration, no data export, and no second schedule for your front desk to reconcile.
You authorize the API connection once, through Henry Schein One's API Exchange. We read your providers, locations, operatories, appointment types, and open time from the live schedule, so the availability the receptionist quotes on a call comes from Ascend itself rather than a copy of it.
Hours, which providers see which visit types, how long each appointment type takes, which insurances you take, what counts as a same-day emergency, and what it should take a message about instead of handling. You type it in plain language, and you can edit it any time.
Forward overflow calls, after-hours calls, or every call. Each one is transcribed and summarized in the call log, with the number the caller rang in from. When the caller wants an appointment, it is created in Dentrix Ascend before they hang up. When the call falls outside the rules you set, it takes a message with a summary — there is no live transfer to a person, so anything it does not handle comes back to your team as a message.
Setup is an API authorization through Henry Schein One's API Exchange plus a working session to go over hours, providers, appointment types, and what it should take a message about. There is no software to install on your workstations, and your Ascend settings and workflows stay as they are — the connection is API-only, with no database access and no screen scraping. What it writes to Ascend is what you turn on: appointments, patient records, intake answers, eligibility, and the clinical features below.
No. Dentrix Ascend stays your system of record and your team keeps working in it the way they do today. This connects to Ascend over its API and adds a phone answering layer on top. If you turned it off tomorrow, the phone layer stops and what is already in Ascend stays in Ascend.
In your live Dentrix Ascend schedule, created through the Ascend API. It is a normal appointment on a real provider and operatory — not a request queue and not a pending list. Appointment create and read are both supported on Ascend, so it books against current availability rather than a nightly snapshot.
It searches your existing Ascend patients before it creates anything, and a new record is created only when that search returns no match. Matching is best-effort rather than a guarantee, so it is worth spot-checking early on. The call transcript stays in the call log — we do not attach it to the Ascend chart — so your team can see where a record came from.
It takes a message. Clinical questions, upset callers, insurance disputes, and anything outside the rules you set are captured as a message with a summary in the call log for your team to pick up. There is no live transfer to a person, so plan on it as a message-taking path rather than a hand-off mid-call.
We sign a BAA, and PHI is encrypted at the field level at rest. The Dentrix Ascend connection runs through Henry Schein One's API Exchange as an authorized OAuth connection — we hold no direct database access to your Ascend data and do no screen scraping.
Dictated clinical notes, voice perio charting, eligibility verification, treatment plans, AR, payment posting, and patient self-scheduling all run over the same integration. Notes are dictated, structured, approved by the provider, and filed to the chart dated to the visit, against a real provider field, which Ascend supports. Voice perio captures probing depths hands-free on the same speech rail as dictation; the provider reviews them, and a new perio exam with probes is written to Ascend. It does not read your existing perio history back out, and a perio chart PDF can be produced. Dictation audio is never stored — it stays in memory — and only the transcript text is held for 24 hours so an interrupted dictation can be resumed. Claims submission runs outside the PMS.
If you already run Dentrix Ascend, this is an add-on rather than a system to move to. It answers calls your front desk doesn't get to and puts the booking in Ascend through the API, on the provider and at the time the caller agreed to. After the first booked call, open your own schedule and check it against what the call log says happened.
Dentrix and Dentrix Ascend are trademarks of Henry Schein One, LLC. Intake.Dental is an independent product and is not affiliated with, endorsed by, or sponsored by Henry Schein One, LLC.
It answers the calls your front desk doesn't get to, checks open time in your Dentrix Ascend schedule, and creates the appointment through the Ascend API while the caller is still on the phone — on a real provider, in an operatory at the patient's location. When your team opens Ascend, it is a normal appointment on the schedule.
A 20-minute walkthrough using your schedule and your procedure codes. No switching, no migration, no rip-and-replace.
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